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RETURNS POLICY.

Welcome to the Refund policy page for BRONC Tattoo Machines and supplies. We take the purchasing experience of our customers very seriously and our refund policy is designed to ensure that you feel comfortable and safe during the purchase process.

Refund application

If you are not satisfied with your purchase, you can apply for a refund within 30 days of receiving the item. In order to apply for a refund, please contact us through our customer service email or phone number, our customer service representative will provide you with detailed refund application guidance.

Refund standard

In order to ensure the validity of refund and the rights and interests of customers, we will strictly follow the following standards for refund processing:

Goods returned must be in original packaging condition, unused or damaged.

Returned goods must include original labels, instructions, and all accessories.

Returned items must be sold by BRONC Tattoo Machine and tattoo supplies.

All refunds will be processed according to the actual amount paid for the goods, excluding shipping and taxes.

Refund processing

Once you have submitted your request for a refund, we will process your request as soon as possible. After the refund application is approved, we will refund the amount to your original payment method.

We will be in communication with you during the processing of your refund request to ensure that your refund request can be processed and resolved in a timely manner.

Special reminder

Before returning a returned item, we recommend that you speak with our customer service representative to confirm the status of the returned item and how it will be handled. If you return the product without communicating with us, we have the right to refuse your refund request.

Our refund policy is subject to change due to regulatory, regulatory or market conditions. If there is a change to our refund policy, we will update and announce it on our website.

Thank you for your choice of BRONC Tattoo machine and tattoo supplies, we will continue to strive to provide you with the best quality products and services.

PAYMENT:

We recommend that you use paypal to complete your order. If you use a credit card, you can use a paypal account. When paying, make sure the information you provide is accurate and consistent with your credit card or PayPal account information.

Please note that our prices do not include any international duties or other related charges. These fees are collected by the government or the customs department of the destination country and we are not responsible for them.

If your order is cancelled or returned for any reason, we will refund your credit card or PayPal account. Please note that refund times may vary depending on bank processing times.

SHIPPING:

We offer three shipping options for our customers:

1. DHL: Delivery time is 3-7 working days.
2. Standard Freight: Delivery time is 7-15 working days.
3. Free Shipping: Delivery time is the same as Standard Freight.

If your order total reaches $200, you will qualify for free shipping.

We strive to ensure that your order is processed and shipped as quickly as possible. Please note that delivery times may vary due to customs processing and other factors that are beyond our control.

（Please note that some products and countries may not support Standard Freight. If you do not see the option for Standard Freight during checkout, it means that your country is not supported or the product is not eligible for this shipping method. We apologize for any inconvenience this may cause.）

Please note that we are not responsible for any shipping costs. You will need to pay for shipping and any associated import taxes and other charges. Shipping charges are automatically added to the total of your order at settlement.

If your order cannot be delivered for any reason, we will return your order and refund it to your credit card or PayPal account. In this case, Mustang will not bear any transportation costs.


If you receive the product quality problem, please contact us as soon as possible. We will provide you with the best solution. If you need to return or replace the goods, please keep the original packaging and related accessories. We will handle returns and exchanges for you on a case-by-case basis.

Our website provides real-time shipping tracking services. After receiving your shipping confirmation email, you can check your order status and logistics information on our website. If you have any questions or need more help, please feel free to contact us.

In short, we will do our best to ensure that your order is delivered safely and promptly, and to provide you with the best products and services. Thank you for your support and trust in BRONC

WARRANTY.

Welcome to the BRONC Tattoo Machine and Tattoo Products Warranty policy page. We attach great importance to customers' use experience and product quality after purchase. In order to ensure customers' rights and interests, we provide the following quality assurance policies:

Period of warranty

Our product warranty period is one year from the date the customer receives the product. During the warranty period, if your goods appear non-human damage, failure or quality problems, we will provide you with the corresponding service support.

Motor: One year warranty
Battery: Six months warranty
Spare parts: Three months warranty

Content of quality assurance service

During the warranty period, if there are any quality problems with your products, we will provide the following services:

Free repair: We will provide free repair service for goods damaged, broken down or quality problems caused by production.

Free replacement: For quality problems caused by production, we will provide free replacement service.

Free return: If we are unable to provide the appropriate repair or replacement service, we will accept your return application with a full refund (excluding shipping).



Our warranty policy covers all manufacturing and material defects in BRONC Tattoo machines and tattoo supplies. During the warranty period, if there is a quality problem with the product you purchased, we will provide repair or replacement service according to the following standards:

You will need to provide a purchase certificate and warranty card to prove that the product is within the warranty period and complies with the warranty policy.

If there is a quality problem, you can contact us through our customer service email or telephone, our customer service representative will provide you with detailed instructions.

If the quality problem is caused by manufacturing defect or material defect, we will provide you with free repair or replacement service. If the product cannot be repaired or replaced, we will provide you with a full refund. (excluding freight)

We do not provide warranty service if damage or problems are caused by improper use or maintenance. In this case, we will advise you on the use and maintenance of the product.

In order to ensure your rights and interests, we will do our best to ensure the timeliness and effectiveness of the warranty service. During the warranty service, you can keep in touch with us at any time to ensure that your problem is properly solved.

Special reminder

In order to ensure the effectiveness of quality assurance services and the rights and interests of customers, please carefully read the product description and quality assurance card when purchasing products, and keep the purchase proof. If you find any quality problems with your products, please contact our customer service representative in time, so that we can provide you with timely quality assurance services.

Our quality assurance policies are subject to change due to regulatory, regulatory or market conditions. If our warranty policy changes, we will update it on the website and announce it.

Thank you for your choice of BRONC Tattoo machine and tattoo supplies, we will continue to strive to provide you with the best quality products and services.