Warranty Policy

Welcome to the **BRONC Tattoo Warranty Policy page. We place great importance on product quality and customer satisfaction. This warranty outlines the service and support we provide after your purchase to ensure the best possible experience with our tattoo machines and tattoo products.

Warranty Period

All BRONC Tattoo machines and tattoo products are covered by a limited warranty starting from the date the customer receives the product.

Warranty coverage is as follows:

  • Tattoo Machine Motor: 1 Year Warranty

  • Battery: 6 Months Warranty

  • Spare Parts & Accessories: 3 Months Warranty

This warranty applies to manufacturing defects and material defects only.

Warranty Services

During the warranty period, if your product experiences a defect caused by manufacturing or material issues, we will provide the following support:

Free Repair

We will repair the product free of charge if it becomes damaged or malfunctions due to a manufacturing defect.

Free Replacement

If the product cannot be repaired and the issue is confirmed to be a manufacturing defect, we will provide a replacement product.

Refund

If neither repair nor replacement is possible, we will accept a return and provide a full refund (excluding shipping costs).

Warranty Claim Process

To request warranty service, please follow these steps:

  1. Provide proof of purchase to confirm the product is within the warranty period.

  2. Contact our customer service team via email with details of the issue.

  3. Our support team will review your request and provide instructions for repair, replacement, or return if applicable.

Warranty Coverage

This warranty covers:

  • Manufacturing defects

  • Material defects

  • Product malfunction under normal use

If the defect is confirmed, we will arrange repair, replacement, or refund according to the warranty terms.

Warranty Exclusions

The warranty does not cover damage caused by:

  • Improper use or misuse

  • Unauthorized modification or repair

  • Improper maintenance or handling

  • Normal wear and tear

  • Accidental damage

If damage occurs due to improper use or maintenance, warranty service will not apply. However, we may still provide guidance or paid repair options when possible.

Important Notice

To ensure smooth warranty service:

  • Please keep your proof of purchase.

  • Carefully read the product instructions and warranty information provided with your product.

  • Contact customer service promptly if any issues occur.

Policy Updates

Our warranty policy may be updated from time to time due to regulatory or operational changes. The most current version will always be published on our website.

Thank you for choosing BRONC Tattoo. We remain committed to providing high-quality tattoo machines and professional tattoo equipment along with reliable customer support.